Policies

A policy is a set of rules, written once in plain language and shared by as many agents as you like. Each agent follows one policy. Editing a policy updates every agent that uses it, without a redeploy.

What a policy can contain

Rule	What happens
Topics the agent won’t discuss	One per line, in English or Arabic, in your own words - e.g. Competitors’ prices. If someone asks, or the agent starts to answer, the message is blocked.
Things the agent must never do with its tools	One per line - e.g. Delete customer records. Checked on every tool call; the tool action is refused. Agents without tools aren’t affected.
Hide personal data in replies	Emails, phone numbers, card and bank numbers, passwords and Saudi national ID / Iqama numbers are masked in what the agent says. Users can still share their own details with it.
Block harmful content	Hate, insults, sexual content, violence, and attempts to talk the agent out of its instructions.

Under More options, set what users see when a message is blocked (the default is bilingual) and notes for your team.

Create and attach

1. Open Policies → New policy and fill in the rules you need.
2. In the Agent Builder, pick it under Policy, then save.

See what’s enforced

The agent’s page shows its policy in one line - for example Won’t discuss 2 topics · Blocks 1 thing with its tools. Show details lists each tool rule exactly as it is enforced, and any line that couldn’t be turned into a rule (with a hint to reword it).

Note

Rules on tool actions are built against each agent’s own tools, so they take about a minute to apply after you save, and they’re rebuilt when you attach or remove a tool.

Cost

Each message a policy checks costs a little - see Credits. Creating and editing policies is free.