FAQ
Does backcrew keep my documents?
Section titled “Does backcrew keep my documents?”No. Uploaded files go straight to the search index in your region; backcrew stores only each file’s name, size and status.
Where are my tool credentials?
Section titled “Where are my tool credentials?”In an encrypted credential vault, separate from backcrew’s database. backcrew keeps only a reference and never shows a secret again.
Can my agents be used to see another company’s data?
Section titled “Can my agents be used to see another company’s data?”No. Every agent, tool, knowledge base and policy belongs to one workspace, and every request is checked against it.
Why did my agent stop answering?
Section titled “Why did my agent stop answering?”Usually the workspace is out of credits or reached its monthly limit - check Billing. Otherwise open the agent’s page: if it’s not Deployed, the error there says why.
How do I see what an agent did?
Section titled “How do I see what an agent did?”The agent’s Activity page shows each request and step. The audit log (owners and auditors) shows every request with its outcome, credits and the tools it called.
Do you support Arabic?
Section titled “Do you support Arabic?”Yes. Agents, policies (topics in Arabic too), knowledge search and quality checks all work in Arabic, and these docs are available in Arabic - use the language menu.